Transaction Issue

[[email protected]]

One of my recurring donors had an issue where on their card statement their monthly donation was listed as Jupiter Senior Softball instead of Baton Rouge Food Bank. It seems like it went through on our end. Just wanted to confirm this was just a typo and wouldn't happen again. Our account # is 36344Recurring ID #677708 Order #

36344-221019095125518

[CnP.Support.AM]

Good day @[email protected]

One of our accounts team members is contacting you via a support ticket.

[catiescloset.org]

This has also happened to us as well. Can we be contacted? Thank you.

[CnP.Support.AM]

Good day catiescloset.org

Yes, our accounts team will get back to you shortly.

[betyonfire]

This same thing has happened to Maine Center to Coastal Fisheries. Can you follow up please.

[CnP.Support.AM]

betyonfire Sure, one of our accounts team members will follow up with you

[kwclick5]

We are having this issue too. I've just opened a case via the website (#00914541)

[Clareodo]

Hi - Cambridge Insight Meditation Center is having the same problem - coming up as Jupiter Senior Softball. Can you contact us?
account 30253....phone 617-441-9038

[CnP.Support.AM]

Clareodo I have been told that our support team contacted you via email.