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I just discovered that sometime around July 19 2022 the Connect connection to Salesforce for one of our two accounts failed. I was able to re-establish it by clicking the Connect button on the 3rd Party Integrations page. However, I have a few concerns:
* I did not receive any error message from C&P when this failure happened, nor any when a transaction arrived that did not post to SF. My email is listed in the Error Notification List. Should I have received an error message? On the Salesforce side, in C&P Settings/C&P Accounts, I do not see any emails in the Error Notification List even though they existr on the Connect side.
* The Login URL field for this account shows that I am using Standard Domain, even though our SF instance has a custom domain. But I cannot change the field to use the custom domain, either on the COnnect side or the SF side. Is this an issue?
* The Connection Type field shows "Direct to Salesforce" for both of our two C&P accounts that point to the same instance of SF, and I can't change one of them to "Shared with Another C&P Account", either on the Connect side or the SF side. Is this an issue?
Maybe these settings are no longer used with ProPay?
Can you review all of my settings to make sure everything is working correctly?
Thank you.
* I did not receive any error message from C&P when this failure happened, nor any when a transaction arrived that did not post to SF. My email is listed in the Error Notification List. Should I have received an error message? On the Salesforce side, in C&P Settings/C&P Accounts, I do not see any emails in the Error Notification List even though they existr on the Connect side.
* The Login URL field for this account shows that I am using Standard Domain, even though our SF instance has a custom domain. But I cannot change the field to use the custom domain, either on the COnnect side or the SF side. Is this an issue?
* The Connection Type field shows "Direct to Salesforce" for both of our two C&P accounts that point to the same instance of SF, and I can't change one of them to "Shared with Another C&P Account", either on the Connect side or the SF side. Is this an issue?
Maybe these settings are no longer used with ProPay?
Can you review all of my settings to make sure everything is working correctly?
Thank you.
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