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  • Custom Domain error

    Hello,
    I recently added a custom domain to account 32937. Set up looks to be successful. When I click on the URL link in Connect I receive a ERR_SSL_PROTOCOL_ERROR. The website is still active when I enter the URL in a browser. The domain was purchased through GoDaddy, but does not currently have a SSL certificate. Do I need to add a SSL certificate the the domain through GoDaddy?

    Thank you,
    Melinda Cannell

  • #2
    Good day @melinda.cannell

    We reviewed and found that you have not added the records of the Distribution Details in GoDaddy which is why it is throwing an SSL error. You will need to add the below two records in your DNS record of GoDaddy:

    Click image for larger version

Name:	Custom Domain.jpg
Views:	28
Size:	72.8 KB
ID:	64090
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Thank you for looking into the issue. GoDaddy is not accepting the Distribution Details as listed in connect. See attached.

      Thank you.

      Comment


      • #4
        Good day @melinda.cannell

        It looks like the way you have added the records is not correct. Please try to add the records as shown in the below images:

        Record1

        Click image for larger version

Name:	DNS.png
Views:	27
Size:	50.5 KB
ID:	64109


        Record 2

        Click image for larger version

Name:	DNS2.png
Views:	22
Size:	58.8 KB
ID:	64110


        Please note that if there are any A record exist for the domain writefromthestart.org then please remove that A record before adding the following CNAME records.

        Please check and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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