Transaction Declined - Internal System Error

[LSandI360I]

We had two different users have their credit cards declined when attempting to make a donation. Both were declined 3 times. The status details just say: Status Detail: Internal System Error Internal System Error

Can you help us determine what is driving the error? Others have donated to this form for similar amounts successfully.

Here are examples of the declines:

C&P Account: 61342

Order Number: 61342-2206111827457132004
Order Number: 61342-2205161854044712001

[CnP.Support.AM]

Good day @LSandI360I

Sorry for the inconvenience. One of our accounts team members is investigating the case and will get back to you shortly via support ticket.

[CnP.Support.SW]

LSandI360I

The error you see was generated at the processor (ProPay). We have requested information from them and will update you when hear back.