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some records are not getting the Item SKU attached to their records

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  • some records are not getting the Item SKU attached to their records

    Hi! I have a spreadsheet from Connect Transactions for last 90 days and some of the records don't have SKU filled in when all the others have it correct.
    I am trying to figure out if there is a pattern as I am working on updating SKU-based email automation in Salesforce and these blanks are concerning me.
    The transaction record shows the Campaign SKU but not the Iten-SKU even though its in the Campaign Payment Section..
    I have attached a few documents to support this example. a google doc with Screenshots for one donor and the transactions with yellow highlighting for some of the rows that are missing the SKU

    https://docs.google.com/document/d/1...5NOy4AuF8/edit

    thank you!!


    Attached Files

  • #2
    Hello. Elevating this issue. Is there anything you can do to assist?
    C&P Account is 30362.

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    • #3
      Good day [email protected]

      This post is not missed. We are investigating the case and update you shortly.
      Regards,
      Click & Pledge Support Department

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      • #4
        Never mind. removing this post.

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