Announcement

Collapse
No announcement yet.

Problems issuing credit

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • CnP.Support.AM
    replied
    Good day @[email protected]

    I have been told that this has been taken care of by our Accounts Team through the following Ticket#00813037.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    It might be due to the number of refunds. However, one of our accounts team members will contact you shortly.

    Leave a comment:


  • mlibatique@nyic.org
    started a topic Problems issuing credit

    Problems issuing credit

    Hello, I'm trying to refund a large number of donations (about 100) due to a cancelled event. I got to 40 refunds when I started getting the following message:

    Click image for larger version

Name:	Screen Shot 2022-01-06 at 11.27.32 AM.png
Views:	41
Size:	8.3 KB
ID:	62001

    Kindly advise. The account is The New York Immigration Coalition, Inc. (60175). Thanks.
Working...
X