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Donations Not Coming Through To Salesforce

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  • CnP.Support.AM
    replied
    Good day @EBrand

    We've upgraded your instance and completed post-installation as requested.

    Be sure to re-establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection.

    Leave a comment:


  • EBrand
    replied
    Hi,

    Yes, please upgrade us.

    Is there a way to prevent this issue in the future?

    Sincerely,
    Elanor

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @EBrand

    Your app is a year old which is why the Transactions stop posting from CONNECT. May we upgrade you?

    Once we upgrade to the latest version, we can mass push the data to your instance if you share the Start Date of transactions and End date of transactions.

    Looking forward to hearing back from you.

    Leave a comment:


  • EBrand
    started a topic Donations Not Coming Through To Salesforce

    Donations Not Coming Through To Salesforce

    Hi, I am with High Water Women Foundation (28241) and I just discovered that since the middle of December our transactions have not been coming through from Click and Pledge to Salesforce. Can you figure out how to fix this error? It was all working perfectly and then just stopped. I haven't made any changes to either side so I don't know what caused the issue.

    Thank you for your assistance.

    Sincerely,
    Elanor
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