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ACH not available in CONNECT platform

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  • ACH not available in CONNECT platform

    In our C&P CONNECT test account, we are seeing ACH as an option for payment method. But we just started a new account with a client and ACH is not available as a payment method. Does the organization have to specifically request that as a payment option? Please provide instructions as to how to enable ACH for an org.

  • #2
    Good day @[email protected]

    Would you please share the new C&P Account # of the client so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    • #3
      Thank you for your help. The account number is 61431

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      • #4
        Can you please update me on whether we can get ACH into this client's C&P account. Client has launched and needs to update this asap.

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        • #5
          Sure, [email protected],

          As this is more account-related, I'll update you by email. (and I have tracked down what is going on)

          ~ Amanda Byrne
          C&P Customer Advocate
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

          Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
          Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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          • #6
            Thank you so much!

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