Primary Campaign Source not getting populated

[lsoulet]

On our C&P Transaction record, I can see the correct Campaign and Campaign Id, however, in Salesforce, "Primary Campaign Source" is being left blank on the corresponding Opportunity. Can you tell me how to troubleshoot this in order to ensure that Primary Campaign Source is being populated correctly? For example, this applies to order numbers 30994-2111080048476884807, 30994-2111021054070567084 and 30994-2110281633215516152 in org 00DA0000000HNy0

[CnP.Support.AM]

Good day @lsoulet

We just reviewed and noticed that we don't have access to your instance. Please grant us login access so that we can review it.

Looking forward to hearing back from you.

[lsoulet]

Hi there,
I just gave access.
Thanks

[CnP.Support.AM]

Good day @lsoulet

We reviewed and noticed that you have not set the condition of Blank SKU for the Primary Campaign Source. We found that the above order numbers don't have SKU value and you have set Primary Campaign Source for SKU's only (some value).

Please see:



For blank SKU you will need to set the condition as "SKU Is Blank" to assign the Transaction Campaign as a Primary Campaign Source to the Opportunity as shown below:



Hope that helps. Please check and let us know if we can be of any further assistance.