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Gateway Internal System Error

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    CnP.Support.AM
    C&P Support

  • CnP.Support.AM
    replied
    Good day @kwclick5

    It is a decline but we are investigating the case and will update you via email. One of our accounts team members will contact you with the update shortly.

    Leave a comment:

  • kwclick5
    Senior Member

  • kwclick5
    started a topic Gateway Internal System Error

    Gateway Internal System Error

    We had a recurring gift decline today with the error: Gateway Internal System Error Gateway Internal System Error (account setup improperly).

    As far as we know our account is set up properly (and other transactions since then have been processing). Can I simply try the transaction again? Or is there some other problem in the backend that we need to fix first?

    The order number is 60820-211018091906331.
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