Announcement

Collapse
No announcement yet.

Large space in WordPress page above form - how to remove?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Large space in WordPress page above form - how to remove?

    There's a large space above the embedded form in our wordpress giving page. I'm wondering if there is a way to get rid of this space so that the page looks more normal? https://wildliferecreation.org/make-a-donation/. (Above the recurring donation section, which is the top of the form.)

    Thanks!

  • #2
    Good day @[email protected]

    It looks like while inserting the shortcode, you are using some element from the page builder which is creating a <figure> element in the code. This element is creating <tables> and that is the reason it is going too far from the above paragraph.

    To fix this issue, please create an admin user for your website and share the details with us via a support ticket so that we can fix it.

    Please submit a support ticket at https://support.clickandpledge.com/s/ with admin login details as well as the website URL. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day @[email protected]

      Thank you for sharing the login details via support ticket.

      We found that the page you were referring to not exist on the given URL today: https://wildliferecreation.org/make-a-donation/

      Click image for larger version  Name:	page not found.jpg Views:	0 Size:	66.4 KB ID:	61517

      However, we see that there is a Donate button on the top right corner of the page and we found the same issue with the form and we have fixed it on your site.

      We found that you have disabled the header in the Connect form which is the reason you are seeing the space on the top of the form.

      It is an issue in Connect forms and we will fix that in the future update.

      Sorry for the inconvenience. Please check and let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Good day @[email protected]

        For future reference, here is the workaround: In case of hiding the header of your CONNECT Form in your WordPress site, please add the following code to the CSS as shown in the below image to avoid the space on the top of the page:

        .separator{
        display:none;
        }


        Click image for larger version

Name:	css code.jpg
Views:	24
Size:	120.3 KB
ID:	61541
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X