Hello,
We have a recurring donor whose donation drafts on the 21st of each month. Recently, her recurring donation came through on the 17th of the month, followed by the normal 21st of the month donation. The donor reached out and said that she did not initiate the recurring donation on the 17th and requested a refund, which we gave to her. Can you advise as to why her donation drafted four days early on the 17th?
The order number is 50483-2109171657499002887. Happy to provide more information to you if needed.
Thanks,
Brickey
We have a recurring donor whose donation drafts on the 21st of each month. Recently, her recurring donation came through on the 17th of the month, followed by the normal 21st of the month donation. The donor reached out and said that she did not initiate the recurring donation on the 17th and requested a refund, which we gave to her. Can you advise as to why her donation drafted four days early on the 17th?
The order number is 50483-2109171657499002887. Happy to provide more information to you if needed.
Thanks,
Brickey
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