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Help with locating old domain email in C&P

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  • CnP.Support.AM
    replied
    We reviewed your production instance and we don't see that email in there. You will need to review your Sandbox instances to find out from where it is coming.

    Leave a comment:


  • sagem@buddhistinquiry.org
    replied
    I actually have never been in the sandbox of C&P. I granted you one week in SF, but I'm not sure if that would do it, as it appears we're just using C&P sandbox. Please advise.

    I don't have the order number receipt, as all I received was the email.
    Sage

    Leave a comment:


  • CnP.Support.AM
    replied
    Would you please share the order number of the receipt as well as grant us login access to your Sandbox instance so that we can review it?

    Leave a comment:


  • sagem@buddhistinquiry.org
    replied
    It looks like it's coming from the sandbox:


    Re: Sandbox: New Waitlist

    Inbox
    Barre Center for Buddhist Studies
    Fri, Sep 3, 11:32 AM (10 days ago)
    to me, Erin, BCBS
    Hi Sage,

    Here's another example of a Click-And Pledge test email being sent to [email protected], back in June.

    best,
    ERic

    On Thu, Jun 3, 2021 at 3:00 AM Click-And Pledge <lauriep=[email protected]> wrote:
    Test3june2021 Test3june2021 Has been waitlisted for

    TEST456

    On 6/3/2021

    Additional Comments/Accessibility Needs

    Non resident = 0

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Would you please share the complete receipt you are referring to? I don't see that email in your account.

    Leave a comment:


  • Help with locating old domain email in C&P

    I've searched the site for where [email protected] is sill listed in C&P, and cannot find it. We changed domains 3.5 years ago, and will be deleting all forwarding of that email shortly - however, we still seem to get some. It appears they are in the sandbox, but I'm not sure. I'm looking for help in updating that email to our current one, [email protected].

    Sample:

    On Thu, Jun 3, 2021 at 3:00 AM Click-And Pledge <lauriep=[email protected]> wrote:
    Test3june2021 Test3june2021 Has been waitlisted for

    TEST456

    On 6/3/2021

    Additional Comments/Accessibility Needs

    Non resident = 0


    Please let me know if you can assist with this.
    Sage
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