Help with locating old domain email in C&P

[[email protected]]

I've searched the site for where [email protected] is sill listed in C&P, and cannot find it. We changed domains 3.5 years ago, and will be deleting all forwarding of that email shortly - however, we still seem to get some. It appears they are in the sandbox, but I'm not sure. I'm looking for help in updating that email to our current one, [email protected].

Sample:

On Thu, Jun 3, 2021 at 3:00 AM Click-And Pledge <lauriep=[email protected]> wrote:

Test3june2021 Test3june2021 Has been waitlisted for

TEST456

On 6/3/2021

Additional Comments/Accessibility Needs

Non resident = 0


Please let me know if you can assist with this.
Sage

[CnP.Support.AM]

Good day @[email protected]

Would you please share the complete receipt you are referring to? I don't see that email in your account.

[[email protected]]

It looks like it's coming from the sandbox:


Re: Sandbox: New Waitlist

Inbox

Barre Center for Buddhist Studies	Fri, Sep 3, 11:32 AM (10 days ago)
to me, Erin, BCBS

Hi Sage,

Here's another example of a Click-And Pledge test email being sent to [email protected], back in June.

best,
ERic

On Thu, Jun 3, 2021 at 3:00 AM Click-And Pledge <lauriep=[email protected]> wrote:

Test3june2021 Test3june2021 Has been waitlisted for

TEST456

On 6/3/2021

Additional Comments/Accessibility Needs

Non resident = 0

[CnP.Support.AM]

Would you please share the order number of the receipt as well as grant us login access to your Sandbox instance so that we can review it?

[[email protected]]

I actually have never been in the sandbox of C&P. I granted you one week in SF, but I'm not sure if that would do it, as it appears we're just using C&P sandbox. Please advise.

I don't have the order number receipt, as all I received was the email.
Sage

[CnP.Support.AM]

We reviewed your production instance and we don't see that email in there. You will need to review your Sandbox instances to find out from where it is coming.