Good afternoon,
A client is passing on transaction fees to the donor. On the back end, in the campaign settings, they have placed the numbers that match what your website displays: 3.75% and .37 per transaction. But when we look at the daily deposit reports from Connect it looks like 3.8% or 3.9% is being taken out. See screenshot. What advice do you have to get the net deposit amount closer to the originally intended donation amount (ie: if someone chooses to donate 100 and pay the fees, the net deposit in the bank is 100)?
A client is passing on transaction fees to the donor. On the back end, in the campaign settings, they have placed the numbers that match what your website displays: 3.75% and .37 per transaction. But when we look at the daily deposit reports from Connect it looks like 3.8% or 3.9% is being taken out. See screenshot. What advice do you have to get the net deposit amount closer to the originally intended donation amount (ie: if someone chooses to donate 100 and pay the fees, the net deposit in the bank is 100)?
Comment