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Donation not going through

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  • Donation not going through

    A donor has tried 3 times to make a recurring donation. Each time they receive the confirmation page. But, the donation does not show up in C&P at all-not even a declined donation. Normally, I can see a donation was attempted and it shows as authorized or declined. But this attempted donation is not in the system at all even though he receives a confirmation page.
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  • #2
    Good day @tchalmers

    Would you please share the link URL of the donation page from where the above transactions were processed?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Here you go...https://missionsministries.secure.force.com/mmDonations

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      • #4
        Good day @tchalmers

        It looks you have developed a custom form. In order to review further, we need you to share the source used to develop the form? Is it developed using our SF Class Library or Connect Form?

        Also, please grant us login access to your Salesforce instance.

        Looking forward to hearing back from you.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Thank you! I will have to forward your question and SF access request to the person who created the form. I'll respond once I hear back.

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