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Recurring donations not getting SKU

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  • CnP.LiveSupport.AB
    replied
    jon4321 ,

    Recurring donations that began prior to when you added the SKUs to the campaign will not get those changes. You can modify the SKU on the most recent payment of a recurring donation in CONNECT Transaction Detail, and going forward the payments will be assigned that SKU.

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  • jon4321
    started a topic Recurring donations not getting SKU

    Recurring donations not getting SKU

    I just set SKUs for monthly and quarterly recurring donations, but had a $100 quarterly recurring transaction come through without SKUs (61274-210818090241025). The transaction fee was also blank, which I know works for regular donations.
    Click image for larger version

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