Double the Donation not working

blatka

Member

Join Date: Nov 2014

Posts: 95
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#1

Double the Donation not working

08-13-2021, 10:36 AM

Hi. I got a notice from Double the Donation that they weren't getting any data from my donations. I checked the integrations and they all seem connected. I disabled and enabled them. Is there any troubleshooting you can do to ensure that it's working? The last successful donation that went to DTD was July 14.

I've enabled access to 29220, 00DU0000000Lkap.

Thank you.
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CnP.Support.AM

C&P Support

Join Date: Nov 2015

Posts: 5828
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#2

08-16-2021, 06:01 AM

Good day @blatka

Would you please share the order number of the transactions you think of having the DTD info so that we can review it?

Looking forward to hearing back from you.

Regards,
Click & Pledge Support Department

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