Announcement

Collapse
No announcement yet.

Double the Donation not working

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Double the Donation not working

    Hi. I got a notice from Double the Donation that they weren't getting any data from my donations. I checked the integrations and they all seem connected. I disabled and enabled them. Is there any troubleshooting you can do to ensure that it's working? The last successful donation that went to DTD was July 14.

    I've enabled access to 29220, 00DU0000000Lkap.

    Thank you.

  • #2
    Good day @blatka

    Would you please share the order number of the transactions you think of having the DTD info so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X