Announcement

Collapse
No announcement yet.

Donations not deposited for 30+ days

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Donations not deposited for 30+ days

    Good evening,

    My finance team just let me know that we had a large batch of donations from Click & Pledge that were received into our bank account on May 18, 2021. When I pulled a settlement report, I saw that 54 donations dated from 4/14/2021 to 5/12/2021 all have the same sweep ID# of 2818682 and add up to the amount that she says that we received that day. Some of the order numbers include:

    50483-2104141056141935689, transaction date 4/14/2021
    50483-2104141111131223046, transaction date 4/14/2021
    50483-210417110251539, transaction date 4/17/2021
    50483-210420093442339, transaction date 4/20/2021


    Prior to this batch, we had not received any deposits from Click & Pledge since mid-April.

    Could you possibly give me some insight as to why these donations accumulated for so long before being sent to our organization?

    Please let me know if you need any additional information.

    Brickey

  • #2
    Good day @Brickey

    I have forwarded it to our accounts team to review your account and they will get back to you shortly via email.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X