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  • DPO//APO Addresses

    Hello,

    We have a donor that would like to make a donation on our CONNECT donation page, but he has a DPO address, which is not in the State dropdown. Is there a best practice for this or an option to add this?

    Thank you,

    Bethany

  • #2
    catiescloset.org ,

    I'm afraid this is an issue that we have not determined a good answer for - we have chosen to abide by ISO Standard, to minimize the many potential conflicts that arise from how states and countries are offered as options.

    According to ISO's Country Codes collection
    • AE is reserved for the United Arab Emirates
    • AP is indeterminately reserved (apparently means ISO reserves it because it is used in other coding systems)
    and these (AE and AP) are two of the most commonly used abbreviations for military addresses, which also face a similar issue as DPO. They are not represented under ISO.

    Of course, we'd love to accommodate the request - we certainly want our armed forces and those with diplomatic addresses to be able to donate through our forms. But the forms are used internationally, and abiding by the ISO standard has been the best approach to provide equal access.

    Our only suggestion is to use whatever address they have available to them that will work with ISO standards.
    Regards,
    Click & Pledge Support Department

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