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Brand new Connect account - not sure what this error is.

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  • Brand new Connect account - not sure what this error is.

    Hi. New Connect account for my client.
    This is the error I'm getting when i use my new test payment form.
    Insert failed. First exception on row 0; first error: DUPLICATES_DETECTED, Use one of these records?: []--null--405--(CnP_PaaS)--System.DmlException
    Usually this means i have two contacts i thought but i don't know why i'm getting it for CNP.
    I'm not seeing any issues with my settings.
    The transaction got charged but did not post.
    Did not go to Temp Contacts either.
    ORG ID 00Dj0000001ss1j
    I have given you access for a week (If you need it)
    Thank you!

  • #2
    Good day [email protected]

    Would you please share the order number? It is always best practice to include the order number with the details.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      sorry! of course! I didn't think about it since it's literally the only order in the instance - the first test!
      But yes of course. will do from here on out! =)
      61299-2104281413248503584

      Comment


      • #4
        Good day @[email protected]

        We just reviewed your instance noticed that you have a Duplicate rule active in your instance which is causing an issue. Please see:

        Click image for larger version

Name:	duplicate rule.jpg
Views:	13
Size:	83.6 KB
ID:	60004

        Please deactivate the above rule and try to push the transaction to Salesforce from Connect and let us know what you see.

        https://support.clickandpledge.com/s..._to_Salesforce
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          thanks. i should have checked first!

          Comment

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