Client claims incorrect posting to credit card

WDMLibraryFF

Junior Member

Join Date: Jun 2019

Posts: 1
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#1

Client claims incorrect posting to credit card

04-24-2021, 10:05 AM

Client called to say their credit card was charged three times; Click&Pledge shows declined. Can you research?

Order number: 50858-2104231048427171002
Transaction Date: 4/23/2021 9:48:42 AM
Transaction Status: Decline
Status Detail: Internal System Error Internal System Error
Fraud Check / Profile Name: Pass
IP (Country): 75.162.218.178 (US)
Email: [email protected]

Salesforce Org ID: 00Df4000003jzpn
Click&Pledge Acct: 50858
Tags: None
CnP.Support.AM

C&P Support

Join Date: Nov 2015

Posts: 5582
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#2

04-30-2021, 02:03 AM

Good day @WDMLibraryFF

I have been told that Mary from our support team has been followed you through the email.

Please let us know if we can be of any further assistance.

Regards,
Click & Pledge Support Department

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