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Client claims incorrect posting to credit card

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  • Client claims incorrect posting to credit card

    Client called to say their credit card was charged three times; Click&Pledge shows declined. Can you research?

    Order number: 50858-2104231048427171002
    Transaction Date: 4/23/2021 9:48:42 AM
    Transaction Status: Decline
    Status Detail: Internal System Error Internal System Error
    Fraud Check / Profile Name: Pass
    IP (Country): 75.162.218.178 (US)
    Email: [email protected]

    Salesforce Org ID: 00Df4000003jzpn
    Click&Pledge Acct: 50858

  • #2
    Good day @WDMLibraryFF

    I have been told that Mary from our support team has been followed you through the email.

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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