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Receipt elements not working

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  • CnP.Support.AM
    replied
    Good day @[email protected]

    We reviewed your account and updated the receipt with capital letters and the changes remain. We are unable to replicate the issue. Would you please share the specific receipt name you are seeing an issue with?

    Leave a comment:


  • sarah@supportlabs.org
    replied
    I'm also having receipt issues. When i edit the receipt text all of the capital letters are changing to lowercase!! strangest error I've encountered in a while. Is this a known issue? Once i fix it it seems to hold but i am having to update about a dozen receipts because our Dev Director left and this is really icky and time consuming. Thank you for any help. Connect Account 50676

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jon4321

    Sorry, it is not possible. In Connect the "Additional fee" is an item. The "Additional Fee" coming in Salesforce is not an optional opportunity but a separate line item resulting in a separate opportunity, by design.

    Leave a comment:


  • jon4321
    replied
    Okay. I think we got it now. Thanks. One problem is that the additional fee seems like a normal item type. Is there a way to tell Salesforce to not make an opportunity for them?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jon4321

    It looks like you are adding the text as {AdditionalFee} and expecting to pull the information. Please note that the additional fee element is the part of the Item list which is only visible if you drag the Item element.

    Leave a comment:


  • jon4321
    replied
    That worked. However, now we're seeing that the additional fee is getting added as a regular item on the sale. I also tried using the {AdditionalFee} element in the receipt layout and got no results. You can see this by looking at the template Receipt_JonTest. Transaction number is 61274-2104261320512097386.

    The screenshot shows a sale with a $1 and $.04 fee. We want the fee on a separate line and labeled, instead of being grouped with every donation item.



    Attached Files
    Last edited by jon4321; 04-26-2021, 12:44 PM.

    Leave a comment:


  • CnP.Support.AM
    replied
    Would you please remove the price element and add it back and check if that works?

    Leave a comment:


  • jon4321
    replied
    Whatever you did made it work again. We're testing different layouts right now, and on the layout dk_test-simplify, it isn't showing the price element. What are we doing to make these fields stop working?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jon4321

    We reviewed and fixed the receipt in the question.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • jon4321
    started a topic Receipt elements not working

    Receipt elements not working

    The receipt builder seems to be really finicky when updating the dynamic elements in the layout. I tried to add a line for the "Additional Fee", and now see that a bunch of elements don't work anymore. Getting rid of the field doesn't make the receipt work again either. The screenshot below should at least show the quantity and Total fields.

    In the layout:
    Click image for larger version

Name:	ClickandPledgeDynamicFields.JPG
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ID:	59619
    In the preview for order 61274-210412125250347 :

    Click image for larger version

Name:	ClickandPledgeEmptyFields.JPG
Views:	108
Size:	7.4 KB
ID:	59618
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