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URGENT: Our receipts are showing Terms & Conditions from OTHER PEOPLES ACCOUNTS

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  • URGENT: Our receipts are showing Terms & Conditions from OTHER PEOPLES ACCOUNTS

    Our receipts have the default Terms and Conditions merge tags at the bottom:
    Click image for larger version

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    Our Terms and Conditions for all of our campaigns are the same:
    Please retain your email receipt for tax purposes. Old Dog Haven is a 501 (c)(3) EIN: 65-1249528 No goods or services were provided in consideration of this gift.

    Show Terms & Conditions and Include on the receipt are checked in the campaign settings:

    Click image for larger version

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    Multiple receipts show Terms and Conditions from completely different organizations! The top shows all of our information correctly until you get to the bottom and it's completely different.


    This is from order#24821-210301171242270 Date Time: 3/1/2021 2:12:42 PM
    Click image for larger version

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    This is from Order#24821-210301170639272 Date Time: 3/1/2021 2:06:39 PM
    Click image for larger version

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    As you can imagine this is a major issue we need resolved as soon as possible.

  • #2
    Good day @olywebdev

    Sorry for the inconvenience. We have fixed the issue. You may log in and preview the receipt with the same order number.
    Regards,
    Click & Pledge Support Department

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