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  • CnP.Support.AM
    replied
    Good day @Hermen Felten

    It is always best practice to post the upgrade request in the appropriate channel so that we can keep the track of the requests: https://forums.clickandpledge.com/fo...ade-assistance

    Leave a comment:


  • Hermen Felten
    replied
    CnP.Support.AM re the latest update on the Recurring Issue thread I would like to request an upgrade for the data to be pushed on Monday March 8. I have granted access to Click & Pledge for 1 week, until March 10. Please let me know if this is not the right place to request an upgrade for this.

    Leave a comment:


  • Hermen Felten
    replied
    CnP.Support.AM thank you for the update, I must've missed the other thread - I'll be looking forward to the Salesforce reposting notification.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Hermen Felten

    The one-time donation transaction you are referring to i.e. order# 38364-2102281345198194931 is a recurring transaction. There was an issue that has been addressed. You may see the details here: https://forums.clickandpledge.com/fo...ated#post57743

    Regarding the recurring language for two other order numbers has been also addressed. You may preview the receipt with the same order numbers.


    Leave a comment:


  • Hermen Felten
    replied
    CnP.Support.AM The one-time donation I mentioned that included recurring gift language: 38364-2102281345198194931

    Two of our recurring donors whose gift DID NOT include recurring language: 38364-210302100017788 and 38364-210302091800031

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Hermen Felten

    Would you please share the order number of the transaction you are referring to so that we can review it?


    Jason.Best yes, please create a new thread to avoid any confusion and include the details of the issue you are seeing.

    Leave a comment:


  • Jason.Best
    replied
    We had a similar issue crop up. the Order Number is 38072-2103011651260739396. CnP.Support let me know if it would be preferable to open a new thread on this.

    Leave a comment:


  • Hermen Felten
    started a topic Receipt Confusion

    Receipt Confusion

    I've been noticing something strange happening with our transaction receipts, which I am cc'd on. Someone donated a one-time gift through our Recurring Giving Program Campaign (which should not be possible since only Monthly or Quarterly Donation Periods are available). The receipt then said the following: "This is a recurring payment. Your card will be charged $0.00 every and the next payment reflects on 2/28/2021." 2/28 is the date this person made their donation.

    Then this morning I noticed that some of our existing recurring donors were charged for their monthly donation but the transaction receipt did not include any recurring language. I checked receipts from recurring gifts processed yesterday and they all had correct receipt language.

    I tried looking at our Receipt Settings and Receipt Builder, but I can't figure out what is happening. Donations are recorded correctly in Salesforce (and in Connect). A final thing I can't explain is the fact that the header on the Receipt we built says: "Thank your for your gift to Playtime", but the emails sent out only say: "Thank you".

    Please let me know if you can clarify any of this to me.

    Hermen Felten
    Account Number: 38364
    Last edited by Hermen Felten; 03-02-2021, 09:10 AM.
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