C&P Test account seems to be not working

[[email protected]]

I posted in the upgrade channel that I needed a sandbox to be upgraded so that one of our C&P test accounts could be connected to it. Support said it was already upgraded. I attempted to connect them again and got the same error message that the sandbox needed upgrading. I think something might not be working with the C&P test account. Please see the previous post in this link for account details: https://forums.clickandpledge.com/fo...dbox#post57017

I am on a time sensitive project and hope to have this fixed soon. Please advise. I'm open to starting up a new C&P test account if needed.

[CnP.Support.AM]

Good day @[email protected]

Responded to you in the other post you referred to. It might be the permission issue with the user you trying to integrate with. Please share the username so that we can review it.

[[email protected]]

The user is the sandbox admin user that created the sandbox [email protected]

[CnP.Support.AM]

Responded: https://forums.clickandpledge.com/fo...dbox#post57017