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  • CnP.Support.AM
    replied
    Good day @Alaska Conservation Foundation

    I have been told that our accounts team member spoke with you over the phone and was able to get it resolved.


    Leave a comment:


  • Alaska Conservation Foundation
    replied
    Hi, still no help here!

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  • Alaska Conservation Foundation
    replied
    Thank you. We are not exceeding that daily limit, and I've been trying every day.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Alaska Conservation Foundation

    Sorry for the delay. I will make sure that our accounts team will contact you Today. However, regarding the refund limit, the negative daily limit is generally $1500, and if it exceeds that we need to contact ProPay for assistance.

    Leave a comment:


  • Alaska Conservation Foundation
    replied
    What is the limit of refund? Does it reset after a given amount of time?

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  • CnP.Support.AM
    replied
    Good day @Alaska Conservation Foundation

    Sorry for the inconvenience. It looks like the limit of refund has been exceeded. However. I have forwarded it to our accounts team and they will be contacting you shortly.

    Leave a comment:


  • Alaska Conservation Foundation
    started a topic Error Issuing Credit

    Error Issuing Credit

    I am trying to issue credits on several donations under one account. It went through successfully on 4 but is giving an error code 3501 on the rest. Please assist ASAP!

    recurring ID: 574519
    example order number: 19850-201221115152507
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