Error Issuing Credit

[Alaska Conservation Foundation]

I am trying to issue credits on several donations under one account. It went through successfully on 4 but is giving an error code 3501 on the rest. Please assist ASAP!

recurring ID: 574519
example order number: 19850-201221115152507

[CnP.Support.AM]

Good day @Alaska Conservation Foundation

Sorry for the inconvenience. It looks like the limit of refund has been exceeded. However. I have forwarded it to our accounts team and they will be contacting you shortly.

[Alaska Conservation Foundation]

What is the limit of refund? Does it reset after a given amount of time?

[CnP.Support.AM]

Good day @Alaska Conservation Foundation

Sorry for the delay. I will make sure that our accounts team will contact you Today. However, regarding the refund limit, the negative daily limit is generally $1500, and if it exceeds that we need to contact ProPay for assistance.

[Alaska Conservation Foundation]

Thank you. We are not exceeding that daily limit, and I've been trying every day.

[Alaska Conservation Foundation]

Hi, still no help here!

[CnP.Support.AM]

Good day @Alaska Conservation Foundation

I have been told that our accounts team member spoke with you over the phone and was able to get it resolved.