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CONNECT isn't generating a code for login.

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  • CONNECT isn't generating a code for login.

    Hello,

    When I attempt to log into CONNECT, I enter the Captcha but C&P never generates a code to my email address.

    I've checked that the emails aren't going into the junk folder.

    Thank you for your assistance.

  • #2
    Good day @Tristan

    Would you please share the C&P Account# and the user name so that we can review it?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Thanks,

      The C&P account number is 36950, and the user name is [email protected].

      Comment


      • #4
        Good day @Tristan

        We reviewed and our record shows that we sent the code but you were bounced by the jubileehousing.org mail server with the message "No Such User Here". You will need to contact your mail server.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Understood. Thank you!

          Comment

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