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Fraudulent Donations

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  • Fraudulent Donations

    We’ve had a prospective new donor reach out to us to say that they weren’t able to submit a donation. I found three failed transactions on the backend (order numbers: 60820-2012221250299598482 , 60820-2012221252030098482, and 60820-2012221253272990331 )

    It looks like the first transaction was rejected with a high fraud score (maybe because of it was the wrong address?), but the two newer ones were also rejected as fraud (even though there was a new address).

    Does the system keep marking people as fraudulent even if they’ve corrected the errors? Or maybe there’s a further error that I’m not able to see/understand.

  • #2
    Good day @kwclick5

    It looks like some incorrect information was entered and our fraud scanner blocked their transactions. We have removed this so they should be able to complete their transactions.

    We do not discuss details of fraud policy on the public forum. You may want to submit the support ticket to get more information about fraud.
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    • #3
      Okay, thanks!