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  • Declined transactions

    Can you tell me why the following transactions were declined? All I see is "do not honor" in the status detail field. All are from the same donor, who says he doesn't think the issue is with his card.

    Order Number:
    26971-2012101619096872671
    26971-2012101615353982671
    26971-2012101614547522671

  • #2
    Good day @MichelleGFN

    The status you see "DO NOT HONOR" is from their BANK (not us).

    This is not a message that comes from us or our gateway. Their bank is simply declining the transaction. We simply post to the gateway and receive a response. In this case, it says it is not honored.

    The only recommendation is for the patron to contact their bank and ask why it was declined.
    Regards,
    Click & Pledge Support Department

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