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  • Not Processing payments

    Please review my account. It's stating Sorry, your payment did not go through.
    Please try again or contact your bank. Please make sure that our account is able to accept donations. I know in the past you had to adjust something on your end when this has happened. My account is 38341

  • #2
    Good day @AlexSH

    Would you please share the link URL of the page?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      https://connect.clickandpledge.com/w...1-b3b81580511f

      It might be specific to one donors card. She contacted her bank and they told her she needs to be "reinstated" to our site. Attached is the C&P data associated
      Attached Files

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      • #4
        When a patron reports that their transaction "did not go through", it can be helpful to review the transaction in CONNECT to determine why: was it blocked for fraud? was it declined? does CONNECT even show a record of the transaction?

        To do so, follow these steps:
        1. Click the Launcher
        2. Choose "Transactions & Reports"
        3. Once in Transctions & Reports, use the search at the top of the screen to search the patron's first name OR last name (don't type both with a space - the search will not return a result), or paste the Order Number if you have it. Hit "enter" to search
        4. Choose the relevant transaction from the results and view the Transaction Detail.
        Click image for larger version

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        As you can see, in this case, the transaction was declined because the customer entered the wrong zip code associated with the card. This was true of both the order numbers you showed in your screenshot.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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