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Fraud charge report in Connect

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  • Fraud charge report in Connect

    I created a report in Connect to review charges flagged as fraud. I have the transaction date range 1/1/2020 - 11/20/2020 and my only other filter is Payment Status equals Fraud. The only transactions that appear in the report are from the past month. I know we've had attempted fraud charges earlier this year that are not in the report results. Why aren't they appearing? Does C&P Connect only retain fraud charges for a certain period of time? Is there something I'm missing? Thanks in advance for your help!

  • #2
    Good day!

    Here is the challenge we have and why we are doing what we are doing. I hope you see our dilemma.

    Organizations, when hit by fraud, experience 50K and at times in excess of 100K fraud posts that are all caught. This volume of data slows down the reporting and the dashboard, not to mention the huge data size in the primary database. I know your organization and know the volume of fraud you have received and that they are all caught by our algorithm. We consider the data as what is not essential for our clients and as such after 7 days move them to our R&D database and away from the live production database.

    Once the data has been analyzed they are permanently deleted for security and privacy issues. In a lot of cases the card holder's data is in the system as entered by the fraudsters - these are individuals that have no clue that their data is being accessed by others. Our goal is to ensure privacy and security for everyone. As I said, I hope you see our dilemma and why we do what we do.

    Please let us know if you have any questions.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Thanks this is a helpful explanation! So you're saying I would see any transaction flagged as fraud for up to 7 days from the transaction date, is that correct? Occasionally legitimate donors are flagged for fraud and we tend to only catch them when they proactively reach out complaining that they cannot complete their transaction. We were hoping to set up a report to see all fraud transactions to catch any donors that may have been flagged for fraud but did not reach out. Do you have any suggestions of how best to monitor this? Thanks!

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      • #4
        Good day @[email protected]

        Yes, you have only access to fraud for 7 days. However, we do soft delete the fraud to not overwhelm the reporting database. If you please submit the support ticket with the email, we will gladly send you an email with an XML spreadsheet of all fraud logs.

        Please share your C&P Account#.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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