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Credited Donation

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  • Credited Donation

    Good afternoon,

    We recently had a donor give a few donations and the last two were credited back to him automatically by click and pledge.
    Here are the two that were credited on 11/14/2020.

    His first donation processed without a problem but the following two were credited back to him.

    He spoke with his bank and they did not block the transaction. They said the transaction was blocked by the merchant i.e click and pledge.

    Please advice.
    Last edited by Generals International; 11-16-2020, 03:24 PM.

  • #2
    Good day @Generals International

    We reviewed and found that based on the custom fraud profile you have assigned to the Campaign, the transactions were Void/Credited. For more information about fraud profiles, please submit the support ticket here as we don't discuss it in the public forum.
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