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Monthly cap (max) for donations?

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  • Monthly cap (max) for donations?

    Hi there,
    My client recently told me that she received some sort of error and/or message from Click & Pledge that they had reached the monthly maximum/cap for donations. Specifically, they had received an online donation for $20,000 which I think triggered the error. Is there a cap on total monthly donation receipts? Or is the cap/max for the amount of a one-time donation?
    Thank you.

  • #2
    With the new Propay Gateway there is a standard cap, but we have been working with Propay to base the cap on the customer's history under TSys/TransFirst. If you need to request a higher cap, please submit a support ticket with a Subject of "Attn: Accounts Request increase on Propay Monthly Cap", and our team will help sort that out for you ASAP.

    No income is lost, any transactions that have processed will accumulate in the Propay account, and be deposited the following month or as soon as the cap is adjusted for the account.
    Last edited by CnP.LiveSupport.AB; 11-12-2020, 04:25 PM.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Is the Propay Gateway included in a typical Click & Pledge plan?

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      • #4
        All our US customers are either Propay or are being migrated to Propay because the gateway that we were using is retiring.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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