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  • Receipt Settings

    Hello,
    I have a question about our receipts-- they should be coming from [email protected] but I had two come through from my email address today (based on an old setting). I am not sure why that would be happening-- the order number for one of them is
    19594-201110092937302
    and our account number is 19594. Any assistance would be appreciated! Thanks!

  • #2
    Hi laurenvelardi ,


    This transaction was a payment on a Recurring transaction originally set up back in June. You'll notice it's part of the "Summer Fun Evergreen" Campaign.


    Click image for larger version

Name:	2020-11-11_Forum 19594.jpg
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ID:	56351

    And the Receipt Settings for that campaign were customized:

    Click image for larger version

Name:	2020-11-11_Forum 19594 02.jpg
Views:	33
Size:	46.0 KB
ID:	56350

    If you need to change the Campaign that the recurring donations are being assigned to, modify the latest (most recent) payment detail, and the next payment should come in under that new value.

    Regards,
    Click & Pledge Support Department

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