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Answers to Custom Questions show in incorrect fields on receipt

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  • Answers to Custom Questions show in incorrect fields on receipt

    We have custom questions setup on our ODH Standard Donation campaign:
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    We have Custom Questions added on receipt:

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    Receipt mis-matches fields. For example the input for "Recipients name and mailing address" the first line shows correctly next two the "Recipients name and mailing address" but the next two lines for the address are shown next to "Card Message" and "Card Signature"

    The information entered in "Card Message" and "Card Signature" are not shown.

    You can test with order number: 24821-2011052038212241598

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    Attached Files

  • #2
    I've gone in and switched almost all the Text Area fields to Text Box which seems to have fixed it. Still though in our Golden Guardians campaign the Other Information > Comments section still only shows the first line in the receipt instead of all the lines

    Comment


    • #3
      Good day @olywebdev

      We reviewed the order number you specified as well as the order number from the other campaign as well and do not see any issues.

      Please see:

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      Let us know if you see the issue in any of your campaigns with order numbers.

      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        The entry in the comments field for the Golden Guardians submission was two lines:

        Asdf
        ;lujan the quick brown fox jumped over the lazy old dog.


        It's still cutting off the entry. We've removed that field from that form for now. We can't trust your Text Area form fields to actually save multiple lines.

        Comment


        • #5
          Good day @olywebdev

          We have identified the issue you are referring to and will be addressed in the next update.

          Sorry for the inconvenience.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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