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SKU Appending and Duplication

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  • SKU Appending and Duplication

    Good Morning,

    We are experiencing an issue where the SKU on opportunities is either being copied or appended to another SKU, causing the opportunity to come in without a campaign source. We are seeing SKUs like:

    SCPW-50886-DonationFeeSCPW-50886-ATFDirectGiving and OVP-35439-ATFDirectGivingOVP-35439-ATFDirectGivingOVP-35439-ATFDirectGiving. When I checked the campaign payment settings, these Skus were correct, just SCPW-50886-DonationFee and OVP-35439-ATFDirectGiving. We have several more that are doing that and a report I can upload detailing them.

    Has anyone seen this before?

  • #2
    Good day @BASIS.ed

    Would you please grant us login access and share the order numbers so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Good Morning,

      I have granted account login access. The transaction for the Oro Valley Primary one is 35439-200830101946917 and the SCPW one is 50886-200718094510110. A normal one for that account is: 50886-200918101721670. Thank you for your help on these!

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      • #4
        Good day @BASIS.ed

        We reviewed and found that the above order numbers are recurring transactions. Please note that recurring transactions will get the info from the initial transaction when they setup. If you have changed the SKU in Campaign details settings then it won't apply to the existing recurring or upcoming installment transactions.

        We found that order# 35439-200830101946917 does have the same SKU as you have defined in the Campaign Details >> Payment Options > Items.

        However, the quick fix for the Primary Campaign Source assignment for opportunity is you can change the condition from "SKU is" to "SKU Includes"

        Click image for larger version

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        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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