We had two emails listed in CONNECT's "Recurring Decline Notification" setting but the staff weren't getting the email. The format in which they were entered was:
[email protected];
[email protected];
Note that there was a return and an extra semicolon.
I just updated the entry to:
[email protected];[email protected]
Would the slight formatting adjustment make a difference in the sending of this notification email?
If not, can you help us troubleshoot why the emails haven't gone out? There have been donors that have stopped recurring sets so we should have seen emails from this configuration.
[email protected];
[email protected];
Note that there was a return and an extra semicolon.
I just updated the entry to:
[email protected];[email protected]
Would the slight formatting adjustment make a difference in the sending of this notification email?
If not, can you help us troubleshoot why the emails haven't gone out? There have been donors that have stopped recurring sets so we should have seen emails from this configuration.
Comment