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Daily Deposit Fee in ProPay negotiable

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  • Daily Deposit Fee in ProPay negotiable

    We have just made the required switch to ProPay and are really struggling with the increased fee structure, specifically the $1.50 daily deposit fee. Ultimately, this could leave our organization open to an extra $45/month charge that were not budgeted. We can ask some types of donors to help us by covering their fees, but we use C&P Events for registration for our programs each semester and don't want to try to pass along what ends up being $1.87 + 3.75% of semester tuition to our already strapped families with special needs children.

    Is it possible to negotiate weekly deposits instead of daily? We understand there is a cost to doing business but we don't necessary need daily deposits. Who/how do we contact ProPay to find out if there are options?

    Thanks!


  • #2
    Good day @[email protected]

    One of our accounts team members will be contacting you shortly in this regard.
    Regards,
    Click & Pledge Support Department

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    • #3
      Good day [email protected]

      Sorry but we have no way of waiving the fee as that is the settlement fee imposed by the gateway. When TSYS acquired Transfirst we were forced to move all clients to the ProPay platform which has various fees totalling $45. We made an arrangement to only charge clients when they have a settlement which simply will not have a fee when you have no transactions.

      Moving forward the settlement fee is not something we have any choice over. At this time we cannot settle any other period than daily.

      Hope that helps answering your question.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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