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URGENT Event Management registration form not working

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  • URGENT Event Management registration form not working

    URGENT
    Event Mangement registration form not working. The link was fine Friday, now we are getting an error
    https://wondersandworries.secure.for...u000001eYqtAAE


  • #2
    URGENT - event registration forms error
    C&P Account number is 50395
    Salesforce Org Id 00D6A000001i8BY
    Access has been granted for 1 week

    Comment


    • #3
      Hi there - we are having the same issue with all of the pages on our Wordpress site that have an iFramed registration form - see for example:

      https://npsa-association.org/event-d...-and-cpd-fees/

      Just reporting it in this thread so you're aware there are multiple customers with the same problem. Thanks!

      Comment


      • #4
        Good day!

        We reviewed and fixed it by re-assigning the permission sets to the site guest user. We found that with the Winter21 update, SF is removing the permission sets of the site guest user.

        Please see: https://releasenotes.docs.salesforce...perms_cruc.htm

        Please check and let us know if we can be of any further assistance.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I am having the same issue! Thank you for your assistance!

          Organization Name: VOX Teen Communications
          Organization ID: 00D410000006krZ
          I have granted C&P support access for one week.

          Hi! We have been selling tickets for our fundraising event through this link, and starting today this error message started coming up when people clicked on the link (I have attached a screenshot with the error message)

          https://voxatl.secure.force.com/defa...p000000iGwXAAU

          Comment


          • #6
            Good day @allison_vox

            We have fixed it.

            Please check and let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you so much!

              Comment


              • #8
                Hello,

                I believe our organization is having a similar issue. We don't currently have any live C&P Events registration forms, but our staff is attempting to create and preview one and is receiving the same error.

                Organization Name: Artist Trust
                Organization ID: 00D0b000000uTCM
                I have granted C&P support access for one week.

                Thank you!
                Gems

                Comment


                • #9
                  Good day @Gems

                  We fixed it.

                  Please let us know if we can be of any further assistance.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Thank you very much!

                    Comment

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