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Recurring Donation Issues since Propay Migration

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  • Recurring Donation Issues since Propay Migration

    Hello,

    We have had multiple recurring donations that have failed since our Propay transfer. The decline reason: Do Not Honor.

    Is there something that we need to inform our donors or something we need to do internally to authorize our recurring donors with Propay?

    Thank you!

  • #2
    Good day @catiescloset.org

    "DO NOT HONOR" is the bank's response when a card declines. It is always best for the cardholder to contact the bank and ask for the reason for decline.
    Regards,
    Click & Pledge Support Department

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