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Issuing Credit in C&P Connect

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  • Issuing Credit in C&P Connect

    Hi! I have always have the capability in C&P Connect to issue refunds when someone purchases a membership through C&P but recently, I needed to issue a refund for someone purchasing one of our classes and also our other program similar to membership, and I don't have the option to Issue Credit. The first picture I'm attaching shows how I'm able to Issue a Credit on certain purchases. The second picture is displaying one of the purchases I need to issue a credit for and don't have the option. And the last photo is a screenshot of the two purchases I need to refund. Please advise. Thank you!
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  • #2
    Good day @Conner Smith

    The reason you don't see the option for issue credit because the transaction which you are referring to was processed using the TSYS processor and you have switched to ProPay so this refund will not go through using a different processor. The refund would need to come directly from the organization.
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