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Problems with things entered through the embed site

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  • Problems with things entered through the embed site

    A few issues that we encountered:

    1. When picture is uploaded from the embed site, they are not fully uploaded and it deleted the profile from the fundraiser list completely. No issue when picture is uploaded from C&P page.

    2. When a fundraiser coming back in through the embed side the edit profile/edit page button is not shown

    3. When donation is made through Edge Chromium and Android, it will stuck in "processing" cycle and not coming back out. However, card is charged and process is completed.

    Thank you Amanda!

  • #2
    • ​​​Our team was able tor recreate the problem with the thumbnail image, and is working towards a solution.
    • They were unable to duplicate the problem with the editing the profile (no worries, I will inquire further)
    • We did test the processing a transaction on chromium and android. I will push for further testing.
    Click image for larger version

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    Click image for larger version

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    I'll check in again tomorrow about other options we may have to address these issues.

    ~ Amanda
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you! Looking forward for the updates!

      Comment


      • #4
        Brigitta,

        Do you manage your website? If not, is there any chance that your website admin can join Live Support? I'd like to modify the embed code a little so that you aren't stuck with 2 scrollbars:

        Click image for larger version

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        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I do, I will join in today. Thank you!

          Comment


          • #6
            Hi Amanda,

            Issue no. 2 is resolved! Still have issue with the profile picture and processing donation on Edge Chromium and Android,

            We do have a work around for the profile picture. The work around for the profile picture is to upload the picture from https://connect.clickandpledge.com/f...FundraiserName. If we login from there is ok, however other login, we are having problems with the corrupted upload.

            The unfortunate thing if the profile picture is corrupted, is that the whole profile is not shown on the fundraiser list.

            Thanks for your help!

            Comment

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