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ProPay Merchant account - login access

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  • ProPay Merchant account - login access

    Hi - we migrated as directed to ProPay today. We use C&P/Salesforce for class registrations, as well as for donations. Our clients regularly purchase several events in one transaction. When a class or a registration is cancelled, we have always had the work-around of being being able to go to the TSYS/TransFirst website to access our merchant account to make a partial refund of the original transaction. We then change the status of that one class registration in SF to refunded.
    I joined the live support today to ask how to access our ProPay merchant account, and they indicated that C&P may not provide us login access to our merchant accounts. Can you clarify that we can connect with ProPay directly to do so as the merchant accounts belong to our organization? Thanks.

  • #2
    Good day @Clareodo

    Please note that the partial credits may not be processed in ProPay. However, I have been told that there is a meeting scheduled with you for tomorrow and will discuss this with you further in the meeting.

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