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Transactions not posting to Salesforce correctly: two common errors

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  • Transactions not posting to Salesforce correctly: two common errors

    Please help! You have been granted access for 1 week! Org ID: 00D700000009Pag

    The most common error is "Duplicate ID in list", see transaction 24317-2002041637171174485 for example. Error named:

    Upsert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, OppChangeAfter: execution of AfterInsert

    caused by: System.ListException: Duplicate id in list: 00v3p000023H1OjAAK

    (): []


    When I try to reprocess the error above, it throws an error "Guest users cannot be record owners". For example, transaction 24317-2001240117023592964, after noticing the same duplicate ID error, I reprocessed and it throws the following error:

    Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception (Guest users cannot be record owners.): []--null--124--(CnP_PaaS)

    --System.DmlException

    Second example of this problem for transaction 24317-2001292322001507319, not posting correctly, same error:

    Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception (Guest users cannot be record owners.): []--null--124--(CnP_PaaS)

    --System.DmlException

  • #2
    Good day @apichaya

    We reviewed the instance and found that you have Trigger and Validation rule on opportunity object which is causing an issue while processing the data in your instance.

    https://apichaya.my.salesforce.com/0...ityValidations

    https://apichaya.my.salesforce.com/01q70000000CnwK

    Please review the trigger and validation rule or inactive and try to reprocess the C&P Data of the above order numbers.
    Regards,
    Click & Pledge Support Department

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