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  • Recurring Payments Declined

    Hello, some of our monthly donations have declined and I am wondering if it is an issue with C&P or with the specific credit cards that are being used on donor's end. Please advise. SF ID:00D36000000tlZx, access granted. C&P Acct:34424. Some of the transactions: 50289-200619123620739, 50289-200525113133104, 50289-2005161758587281322

    This is the email we are receiving:

    Dear David M Mayeri:

    We are unable to process the following recurring transaction:
    Name: Shxxxxx Mxxxxx Bxxxx
    Card type: VISA [xxxx xxxx xxxx xxxx]
    Total: 26.29
    Frequency: Month
    Total payments made: 18
    Next scheduled payment: 6/19/2020 1:07:00 PM
    Last scheduled payment: 2/19/2102 12:00:01 AM

    Please let us know if we can answer any questions you may have. Email us at:
    [email protected].

    Regards,
    Click & Pledge Support Department


    Thanks for your attention on this matter.

  • #2
    Good day @berkeleymusicgroup

    We reviewed and found that the reason for the decline is: Do not honor.

    Please note that "DO NOT HONOR" is the bank's response when a card declines.

    The "Do Not Honor" message by the bank is a bit confusing at times since it means many things - In general the message is posted back to us by banks based on the following conditions:
    • Card declines due to insufficient available credit - so in this case "Do Not Honor" means the bank does not honor it or simply declines it.
    • Card is replaced by another number and this specific expiration date or number is not honored anymore.
    • Card type is not honored
    Our experience shows the message mostly means a general decline.

    We have no control over these messages - we simply report what the bank sends us. It is always best for the card holder to contact the bank and ask for the reason for decline.

    Hope that answers your question. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Understood, thank you so much!

      Comment

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