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  • Logging into wrong account

    I added my colleague, Shondra Brewer, as an admin on our account (C&P Account #60640). We previously participated in the Great Human Race and had an account through them several years ago. Whenever Shondra attempts to log in, she is logged in to our old Great Human Race account instead of our new Durham Literacy Center Click & Pledge account. Can this be fixed? She cannot currently access transaction history, reports, virtual terminal, etc. in our current account.

  • #2
    Please note that if the email address is the same for both the accounts then the at login page you will see a dropdown menu listing two accounts so you can choose the login any of the account.

    Would you please share the old C&P Account# and the email addressed used to login into that account?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      It sounds like she was able to find the new account in the dropdown menu. Email address is [email protected] and the old account is # 24222. We are no longer using account #24222, so it can be deactivated if that is an option. Thanks!

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      • #4
        Good day @amycbogie

        Would you please ask her to login now using the above email address and let us know in which account she is logged in?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          She's now being logged directly into account #60640 (our new account). Thanks so much for your help!

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