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  • Report Not Downloading

    Hello,

    I am trying to download a customized report. I click the download button on the needed report, and it redirects to the login screen. Logging back in, it is on the Dashboard so I navigate back to reports and click download again. Redirects me to the login screen. I have changed web browsers to see if that helped, and it did not. (I was in Chrome first and then switched to Microsoft edge to try. I was not able to login in an Internet Explorer browser because the reCaptcha would display and kept giving me an error when I would login in that the reCaptcha was invalid.)

    I was able to update the report and run query, but not download.

    The report I am trying to download is our Bank Rec custom report.

    Org ID: 00D6A000001hMNY

    Access has been granted.

    Thank you.

  • #2
    Good day @[email protected]

    Sorry for the trouble. We are working on it and will update you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Good day @[email protected]

      We have fixed the issue. Now you can download the report.

      Sorry for the inconvenience.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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      • #4
        Thank you!

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