Hi there,
If a donor enters an email address on the C&P donation form "[email protected]" and this same donor is already in Salesforce with email address "[email protected]" AND if he is found as a potential match by C&P, if we process this temporary contact by merging to the existing account, what happens, if anything, to the email address that was entered on the donation form? By virtue of attaching or merging the donation to the existing account in Salesforce, nothing?
Thank you.
If a donor enters an email address on the C&P donation form "[email protected]" and this same donor is already in Salesforce with email address "[email protected]" AND if he is found as a potential match by C&P, if we process this temporary contact by merging to the existing account, what happens, if anything, to the email address that was entered on the donation form? By virtue of attaching or merging the donation to the existing account in Salesforce, nothing?
Thank you.
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